Frequently Asked Questions

1. What’s the difference between mental health and mental illness?

• Mental Health refers to a person’s emotional, psychological, and social well-being. It affects how we think, feel, and act!

• Mental Illness refers to diagnosable conditions such as anxiety disorders, depression, or schizophrenia that require clinical treatment.

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Insurance coverage: Insurance typically covers services for diagnosed mental illnesses. Services related to general mental health concerns, such as coaching or support for life transitions, are usually not covered by insurance and must be paid out-of-pocket.

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2. What happens during the intake appointment?

During the intake appointment, we will assess the presenting issue and determine whether it falls under mental health or mental illness. This helps us decide the best course of treatment and whether sessions may be eligible for insurance billing. Mental health services are generally not covered by insurance, but sessions for diagnosed mental illness may be.

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3. Will therapy be covered by my insurance?

Therapy sessions for diagnosed mental illnesses may be eligible for insurance billing, but mental health services (non-diagnosed) are out-of-pocket only. If you have insurance and wish to use it, we’ll work with you during the intake to see if your concern qualify for insurance.

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4. What is an Adjustment Disorder?

Adjustment Disorder occurs when an individual has difficulty coping with a major life change or stressful event, such as divorce, job loss, or illness. Common symptoms include feelings of sadness, anxiety, irritability, difficulty concentrating, and sleep disturbances. Adjustment Disorder is typically diagnosable and treatable with therapy for a limited amount of time (Typically 3-6 months)

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5. How do I schedule a session?

You can contact us by phone or email to schedule your first appointment. The intake appointment will allow us to determine the best treatment approach based on your unique needs.

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6. What is your cancellation policy?

• 24-hour notice is required to cancel or reschedule an appointment.

• Late cancellations (less than 24 hours’ notice) will be charged a late fee.

• No-shows will be charged late fee and may be removed from future appointments.

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7. Do both parents need to consent for a child’s therapy?

Yes. We require consent of both legal guardians, unless one parent has sole legal custody (documentation required). If your family has a court order or custody agreement, please provide this documentation prior to starting services.

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8. Are services for divorce and co-parenting covered by insurance?

No. Services related to divorce, separation, co-parenting, and court-involved therapy are not covered by insurance and must be paid out-of-pocket only. These services often involve specialized support that falls outside the scope of standard insurance coverage.  Please see above, we will NOT see a child without both parents’ consents (unless a court has granted sole custody to one parent).

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9. What types of group therapy do you offer?

We offer various group therapy sessions for both children and adults, which may include:

• Art Therapy Groups: Utilizing the creative process to externalize and cope with emotions.

• Social Skills Groups: Develop and practice interpersonal skills.

• Emotional Regulation Groups: Teaching and utilizing coping strategies to regulate.

• Anxiety Management Groups: Techniques and support for managing anxiety.

• Movement Groups: Utilizing movement for executive functioning training and self control.

• Teen Wellness Groups: Focused on adolescent mental health and well-being.

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Group sessions typically run weekly for 6–10 weeks, with 4–8 participants. A pre-group consultation may be required.